Open Text Hummingbird DM causing group export to fail (LAN)

[kj27]

Hi Folks,

I have an issue on a 7.5.3 LAN (remote) client whereby anytime the user tries to export a group from the client, a pop-up window (title: Open Text Hummingbird DM) opens and the message states: "Value does not fall within the expected range.".

A few seconds later another pop-up comes up stating that there was an error creating the Excel work book object (.xlt file).  The export was working before because navigation to the: C:\Users\<username>\Documents\SalesLogix\ reveals other template files.  But the re-installation of Open Text has caused this feature to stop working.

If anyone else has faced a similar issue and can offer advice, it would be greatly appreciated.

Thanks.

[EmmaNixon]

Sounds like Open Text reinstall has broken something, have you tried reinstalling the LAN client over the top again?

[kj27]

Thanks for the suggestion Emma. I haven't tried that yet as I was trying to see if it's a known compatibility issue for which there is a ready fix. I'll try re-installing the client and report back shortly.

[kj27]

Hi Emma,

I tried repairing the client - no luck.  Then I uniinstalled, re-started, re-installed and still no luck.

The interim solution is to uninstall Open Text and see if that helps.

If there are any more tips, please let me know - I'll be glad to experiment.

Thanks