SLXMobile does not display tickets

[mduthoy]

Hi,

The SLXMobile client was set up and works in all areas except Tickets.  Tickets do not show up under the ticket icon or in the Account Ticket tab.  We ran the sdata feed for tickets on the web host and it returned data.  Is there any check in the SLXMobile client for blanks or nulls that needs to have data?  Could a blank id field in the ticket table cause this issue?

Any and all replies are appreciated,

Mark

[tskidmore]

What version of SLXMobile? In v1.2 there was a fix for null checking 'AssignedTo'.

[mduthoy]

Hi,

I am installing SLX_Mobile 2011_R1.zip.  Is there something newer?

Mark

[RJLedger]

1.2 is close but not officially released/announced.

2011_R1 sounds like the 1.0 release... 

1.0 runs ONLY w/Saleslogix 7.5.3

1.1 (and when 1.2 is announced) only runs on 7.5.4

.. and there was a bug w/missing AssignedTo on tickets..  If a singel ticket is not assigned - NO tickets appear.

Just make sure all are assigned (it's a SECCODEID value)