Web 7.52 Export error message

[TSturr]

We are having an issue exporting to Excel on our web site.  When you try to export we get the attatched error message:

unable to download contact.aspx from .... Unable to open this Internet site. The requested site is either unabailable or cannot be found. Please try again later.

[ToddHardin]

I don't have the answer, but some other things I would try out that might yield more info about the issue:

• Try using Export to Excel from another Entity, say Account, to check if the problem is specific to Contact entity or your Contact Group.
  
• Try using the "Export to File" (found on the Common Tasks pane in lower right side of screen when in Group List view mode

[apfingstl]

You can also use Fiddler to check what your client is requesting.

Fiddler logs the complete stream and you see everything there.

Perhaps I remember wrong, but does the export function work, when you are not using ActiveX?

If so, check if the Plugin is installed correctly and can be used.

Regards

Alexander

[mcessna]

Are you using HTTPS? There was a similar issue in 7.5.1, but it should have been fixed in 7.5.2 (1-71822).

Thanks

Mike

[ToddHardin]

For v7.5.1 implementations, see HotFix 42 - as Mike indicated, only applies if using HTTPS.