Replace IdeaLogix with the same vehicle/system as the MAS communities are now using

[#1]

We all know that IdeaLogix has not been easy to use and tends to be very frustrating. Obviously (some of) the other Sage Communities have had the same (miserable) experience.

The MAS Communities have now switched over to a much better mechanism than this forum. I suggest that the SalesLogix IdeaLogix be replaced with the same mechanism that the MAS community now uses ASAP.

This will provide for a consistent approach for all Sage Products/Communities.

For those who are interested look here:

 https://www11.v1ideas.com/SageERP/MAS90and200

Also:

https://www11.v1ideas.com/SageERP/MAS500

Also:

https://www11.v1ideas.com/SageERP/Accpac 

A login for one works all locations ;-) 

Message Edited by RJLedger on 03-27-2010 04:42 PM

[#2]

Hi RJ, Thanks for your idea and suggestion. It would be very helpful if you could share the top 5 reasons you feel the MAS/Accpac ideas forums are much better. We'd like to provide this feedback to Lithium and have them address for us, but just stating that they are much better doesn't explain the frustration you're experiencing. Thanks, Tawny

[#3]

I can say their (other Sage groups) approach is much easier to work with.

Have you talked w/the people responsible for the other Sage communities as to why they switched over? 

[#4]

RJ,

Thanks for the quick response. 

We are asking for usability specifics, so we explore how to improve the community forum we have today.  It looks we have very similar functionality, except their layout is less cluttered.  So, it would be helpful to better understand some specific items that would be an improvement in this forum.

We will talk with the other product teams to get their feedback as well.   It looks like the forum is not part of their communities, and it don't seem to have Single-Sign-On for the community and ideas area.  So, while it does cross products, it doesn't seem to cross communities.  

If you can provide some examples or specifics we can work on while we test our next upgrade, it would be extremely helpful.

Thanks.

[#5]

While I find the group lists in IdeaLogic a bit confusing, I feel that the lack of threaded discussion for the comments on each forum post is the biggest shortcoming.

With the IdeaLogix forum is it very, very difficult to determine which reply comments you have not read.

Note that it does not look to me like that is any better on the MAS forums that RJ listed. Pretty much just works the same as this IdeLogix forum with a small improvement being more logical group lists for the idea posts.

I would like the IdeaLogix forum to function pretty much like all other forums, with the addition of the status field and an ability to sort/group/list forum posts; byCreatedate, byLastRepliedTo, by Status, by KUDO count.

[#6]

Good Points Todd.

Yes, the software the Accounting/ERP groups are using is a bit "cleaner" but (as you pointed out) they both significantly lack in several ways.

[#7]

Versionone.com appears to be a development management platform, which just happens to include an Ideas module. It wouldn't make sense to use it unless the SLX development team were using the entire package